Frequently Asked Questions
Here to answer your most common questions regarding our website, product, and more.
Products
Our collections are crafted using 100% French Flax Linen, chosen for its durability, breathability and natural softness. We use a range of light-mid weight and heavyweight linen.
Linen is a natural fibre made from flax. It's strong, breathable, moisture-wicking and gets softer with every wash, making it ideal for relaxed, everyday luxury.
Due to the nature of linen and the dyeing process, slight variations in shade may occur between dye lots. We consider this a beautiful part of working with natural materials. Our natural linen colour is undyed and unprocessed, (also featured in the gingham and natural stripe colours) which means slight variations in shade may occur between different batches. These differences are a natural result of the flax crop and growing conditions, making each piece subtly unique.
Colour is created through either yarn dyeing or fabric dyeing. Yarn dyeing creates rich, consistent tones woven right into the fabric. Fabric dyeing, is when the whole fabric is dyed and has a more relaxed, tonal finish with subtle variation. Our products are a mix of both, for more information please review each product description.
Our cushions can be purchased as covers only or with a feather filled option. Our duck feather cushion inserts are custom designed to perfectly complement our cushion covers. For more information please refer to the content in each product page .
Our cushion inserts are filled with premium duck feathers, offering a soft, supportive feel and a full, luxurious shape.
Care
Please refer to our Product Care Guide for our detailed instructions on how to properly care for your linen products.
Our feather filled cushion inserts are spot clean only using mild detergent to protect the down-proof cover. For more information please refer to the Product Care Guide.
Orders & Payment
Simply add your selected items to the cart and proceed through our secure checkout following the prompts. Once complete, you’ll receive a confirmation email with your order details. If you require any assistance please feel free to get in touch with us via the Contact page.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Union Pay and Afterpay. All payments are processed securely.
Shipping & Returns
Yes, we offer complimentary standard shipping on Australian orders over $250. Refer to our Shipping & Delivery page for more information.
Orders are typically dispatched within 1-3 business days in normal periods. Delivery times vary depending on your location and the delivery shipping option you select ranging from 1-10 business days (*rural areas may take longer). For more information please refer to our Shipping & Delivery Page.
No, unfortunately we do not offer international shipping at this time.
The return shipping is at the customer’s expense unless your item is faulty or incorrect. Please note we do not accept returns on all orders or products. Please refer to our Returns Policy for more information.
Once your order has been dispatched, you’ll receive a tracking number and advised of the shipping carrier. This information can be used to follow its journey.
Can’t find what you’re looking for? For personalised support, feel free to reach out through our contact form and we'd be more than happy to assist you. Please note the FAQ's are tailored to assist our retail customers. If you are a Trade Customer and require more information please get in touch at info@maycohouse.com.